Complaints

Complaints

The Civil Air Patrol Complaints Program is intended to create an environment where complaints, grievances, and misunderstandings can be resolved.  The Complaint System is a last resort management tool.  Every effort should be made to satisfy complaints and grievances at the supervisory or command level where they occur.  While the opportunity always exists to elevate issues to the IG and even to Congressional levels, CAP personnel should be aware that allegations are investigated at the level where they occurred.  The same person who could or should have originally answered the complaint is usually tasked to do so from a higher level.